FAQ

Which payment method do you accept?

PayPal, Klarna and Stripe is the accepted payment methods.

You are not required to have an account with Paypal to shop with us. When you checkout you will be directed to the Paypal site and can sign in as a guest. You will be given the option to use your credit card, bank account or buyer credit.

Is it secure to shop on this website?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, Sweet Gaming uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

How long will my order take to be delivered?

The shipping time will depend on your exact location. All orders are processed usually within 4 business days and shipped generally within 4-6 business days. The estimated delivery time takes on average 10-25 business days and in rare cases 30+ business days for international shipping.

Do you ship to my country and what does it cost?

Sweet Gaming ships worldwide and the shipping is 100% Free.

I gave the wrong address. Can you change it?

We do understand that mistakes happens, but unfortunately we can only change the address as long as the order has not been shipped.

I am still waiting for my order, what should I do?

Use the Product Tracker to get information on the location of your products.

I purchased mulitple items in my order. Will they be shipped together?

If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.

How are my items shipped and where to?

Your items are shipped by our fulfillment center and will usually reach you via your local postal service in your location. If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.

What happens if I am not at home to collect the delivery?

Not to worry, most of our items will be left in your mailbox if they are small enough and if the postman does not have access to your mailbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of it.

Do I have to pay for eventual custom duties and/or import taxes?

Sweetgaming.gg cannot be held responsible for any import charges made by your country’s customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

Why can’t I track my order?

Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

I want to cancel my order, but is has already been shipped. What should I do?

It is probably too late for us to stop the package. Contact us to explain your situation, and we will see what we can do.

How long does it take to process the refund?

Once the refund has been processed and the return delivery was accepted, this takes up to 10 working days to be processed, depending on the system you used to pay with.

What should I if I recieved a damaged / faulty item?

If you have received a damaged item or faulty item, please contact us immediately and you would be given a choice for us to either refund or ship you a replacement item.